https://www.eclisse.co.uk (website) is a site operated by Eclisse UK Limited (We). We are registered in England and Wales under company number 07678685 and have our registered office at Richmond House, Occupation Lane, Gonerby Moor, England, NG32 2BP.  Our VAT number is GB114794311.

To contact us, please email info@eclisse.co.uk or telephone our customer service line on 03335770828.

When you buy something from us via our website these terms and conditions apply. They are important to both of us as they set out what is expected of each other.

We do update these terms from time to time, so remember that whenever you buy anything from us the latest version will apply.

Please note that certain provisions of these terms will apply differently depending on whether the delivery address is in the EU or outside the EU.

You are a consumer if you are not buying products in connection with any trade, business, craft or profession.

You must be aged 18 or over and be the holder of a valid payment method such as a debit or credit card.

You can find everything you need to know about us and our products on our website, in our catalogue or from our sales staff before you order. We also confirm the key information to you in writing after you order, either by email or in your online account or on paper.

We sell products to both businesses and consumers but we do not give business customers the same rights as consumers.

For example, business customers can't cancel their orders, they have different rights where there is a problem with a product and we don't compensate them in the same way for losses caused by us or our products. Where a term applies just to businesses or just to consumers, this is clearly stated. You are a business customer if you are buying products wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual.

• We only accept orders when we've checked them.
• Sometimes we reject orders.
• We only deliver to the front door of the delivery address and you must tell us about any special delivery requirements.
• We charge you when you order.
• We charge interest on late payments.
• We pass on increases in VAT.
• We're not responsible for delays outside our control.
• Products can vary slightly from their pictures.
• You are responsible for selecting the product(s).
• You are responsible for making sure your measurements are accurate.
• The information we provide is for general information only.
• We charge you if you don't give us information we need.
• If you are a consumer and you bought online, you have a legal right to change your mind.
• When to report delivery damage or missing items.
• You have rights if there is something wrong with your product.
• We can change products and these terms.
• We can suspend supply (and you have rights if we do).
• We can withdraw products.
• We can end our contract with you.
• We don't compensate you for all losses caused by us or our products.
• We use your personal data as set out in our Privacy Notice.
• You have several options for resolving disputes with us.
• Other important terms apply to our contract.

If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in these terms and that you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

We contact you to confirm we've received your order and we accept it when we dispatch or supply the product and confirm dispatch or supply to you.

Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because you are located outside our delivery areas or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

Many of the products we supply are very heavy.  Consequently, we only deliver to the front door of the delivery address (and if the delivery address is a flat or apartment, we only deliver to the front door of the building (not to the door to your flat or apartment).  Additionally, you must tell us when you place your order if any restricted access for or other special requirements for delivery (for example, a narrow road or restriction regarding articulated vehicles).

You will own it once we have received payment in full.

If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

If we're unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time (but at 4% a year for any period when that base rate is below 0%). This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

If our supply of your product is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team athttps://www.eclisse.co.uk/Contact-Usto end the contract and receive a refund for any products you have paid for in advance, but not received.

You are responsible for choosing product(s) that are appropriate to your circumstances and installation requirements. 

If we're making or supplying the product to measurements you provide, you're responsible for making sure those measurements are correct. Find information and tips on how to measure on our website or contact our Customer Service Team.At  https://www.eclisse.co.uk/Contact-Us.

Any information or support that we provide about our products or their installation is given for general information purposes and is not specific to your individual circumstances or proposed use-case for our products. 

You are solely responsible for assessing whether our products, or any suggested methods of installation, are appropriate to your circumstances or the way in which you wish to use or install our products.  If you are in any doubt as to the suitability of our products for your requirements, or how they should be used or installed, you must seek professional advice and assistance.

We charge you additional sums if you don't give us information we've asked for about how we can access your property for delivery as agreed with us. For example, we might need to re-deliver on another vehicle or with extra manpower.

Your legal right to change your mind. For most of our products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

When you can't change your mind. You can't change your mind about an order for goods that are made to your specifications.

The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after the day we deliver your product. If the products are split into several deliveries over different days, the period runs from the day after the last delivery.

How to let us know. To let us know you want to change your mind, contact our Customer Service Team at https://www.eclisse.co.uk/Contact-Us, fill in the online form or a print-out and post it to us at Richmond House Occupation Lane Gonerby Moor NG32 2BP.

You have to return the product at your own cost. You have to return the products to us within 14 days of your telling us you have changed your mind. Returns are at your own cost, unless we offered free returns when you bought the goods. You can send the product back to us using an established delivery service. You should keep a receipt or other evidence from the delivery service that proves you have sent the product and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price. For help with returns, please contact our Customer Service Team at https://www.eclisse.co.uk/Contact-Us.

We only refund standard delivery costs. We don't refund any extra you have paid for express delivery or delivery at a particular time.

We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", the packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due.

When and how we refund you. We refund you within 14 days of receiving your returned products from you (or receiving evidence you've sent them to us). We refund you by the method you used for payment. We don't charge a fee for the refund.

 

You must examine the products promptly following delivery.

You must tell us promptly about any damage to the products or any missing items, and provide us with reasonable details of the nature of the damage or missing items, and any supporting evidence (such as photographs) that we request in order to assess the issue.

Return the product to us. If you think there is something wrong with your product, you must contact our Customer Service Team at https://www.eclisse.co.uk/Contact-Us.

Your rights and remedies if you are a consumer. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law.  Additionally, we offer a limited warranty, as detailed in relation to each product.

Your rights if you are a business. We warrant that, on delivery, any products which are goods shall:

• conform in all material respects with their description; and
• be free from material defects in design, material and workmanship.

Additionally, we offer a limited warranty, as detailed in relation to each product (warranty period).

Your remedies if you are a business. Unless an exception applies (see Exceptions to business customers' warranty below) if:

• you give us notice in writing during the warranty period and within a reasonable time of discovery that a product does not comply with the business customer warranty (see Your rights if you are a business);
• we are given a reasonable opportunity of examining such product; and
• you return such product to us at our cost,

we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full and this Will be your only remedy for breach of the warranty. These terms shall apply to any repaired or replacement products supplied by us.

Exceptions to business customers' warranty. We will not be liable for a product's failure to comply with the business customer warranty (see Your rights if you are a business above) if:

• you make any further use of such product after telling us it is non-compliant;
• the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;
• the defect arises because we followed any drawing, design or specification supplied by you;
• you alter or repair the product without our written consent; or
• the defect arises because of fair wear and tear, wilful damage, negligence, or abnormal working conditions.

Changes we can always make. We can always change a product:

• to reflect changes in relevant laws and regulatory requirements; and
• to make minor technical adjustments and improvements. These are changes that don't affect your use of the product.

We can suspend supply (and you have rights if we do)

We can suspend the supply of a product. We do this to:

• deal with technical problems or make minor technical changes;
• update the product to reflect changes in relevant laws and regulatory requirements; or
• make changes to the product (see We can change products and these terms above).

If you’re a business, we may also do this if you:

• exceed your credit limit (if any) notified by us from time to time; or
• you fail to pay any amount due to us on the due date for payment

We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend supply, or tell you we're going to suspend supply, for more than 4 weeks you can contact our Customer Service Team at https://www.eclisse.co.uk/Contact-Us to end the contract and we'll refund any sums you've paid in advance for products you won't receive.

We can withdraw products

We can stop providing a product. We let you know as soon as possible and we refund any sums you've paid in advance for products which won't be provided.

We can end our contract with you

We can end our contract with you for a product and claim any compensation due to us if:

• you don't make any payment to us when it's due;
• you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product; or
• you don't, within a reasonable time, allow us to deliver the product to you.

We don't compensate you for all losses caused by us or our products

Our liability to consumers. We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control.
• Something you could have avoided by taking reasonable action.
• A business loss. Our liability for any loss you suffer in connection with your trade, business, craft or profession is limited, as described in Your rights if you are a business below.

Our liability to businesses. If you're a business, then, except in respect of the losses described in Losses we never limit or exclude:

• we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
• our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to a sum equal to the price paid or payable by the Customer for the specific Product that is, or where applicable the specific Products that are, the subject of the claim.

Losses we never limit or exclude. Nothing in these terms shall limit or exclude our liability for:

• death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
• fraud or fraudulent misrepresentation;
• any matter in respect of which it would be unlawful for us to exclude or restrict liability.

No implied terms about goods where you are a business. Except to the extent expressly stated in Your rights if you are a business, we exclude all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982.

We use your personal data as set out in our Privacy Policy

• How we use any personal data you give us is set out in our Privacy Policy at https://www.eclisse.co.uk/gdpr-protecting-your-privacy/.

You have several options for resolving disputes with us

Our complaints policy. Occasionally, things don’t go to plan.  Our Customer Service Team at https://www.eclisse.co.uk/Contact-Us will do their best to resolve any problems you have with us or our products.

You can go to court. These terms are governed by English law. If you are a consumer then, wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. If you are a consumer we can claim against you in the courts of the country you live in. If you are a business you irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the English courts.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and if you are a consumer we'll ensure that the transfer won't affect your rights under the contract.

You can only transfer your contract with us to someone else if we agree to this. We reserve the right to refuse our consent. However, you can transfer our consumer guarantee to a new owner of the product. We can require the new owner to prove you transferred the product to them. If you're a business you need our agreement to transfer your contract with us and it's entirely up to us whether we give it.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.